Shanghai Medical Devices Telephone complaints opens for two years

Distance to the Ministry of Health of Shanghai opened 33,976,100 2 years, recently learned from the call processing sector, nearly two years to answer an incoming call 5600 I accepted, more than 1,100 pieces to solve specific complaints, complaints overall resolution rate in about 85% . Accept their complaints and counseling for any medical equipment, medicines, doctor. Brings a lot of convenience to the supervision of the medical X-ray machines, medical devices such as blood coagulation analyzer.

Limit the number of days in hospital, the health insurance sector in the city said that the occasion of the opening of the 2011 joint complaints telephone, joint health administrative departments issued a document specification designated medical institutions at all levels, and the medical staff illness and treatment, reasonable medical "insured to meet hospital standards can be timely and effective patient treatment, non-mechanically limit the number of hospitalization days for" false discharged "or decomposition hospitalized. In 2012, the city health insurance, the health department has also organized joint law enforcement special inspection, given the administrative processing of verified violations. In fact, the ever-changing circumstances of the hospitalization, limited health insurance sector can not be insured hospital days.

As for the situation with less than a Medicare drug in community health service centers, the health insurance sector in the city, said the case is due to the implementation of the system of essential drugs, some drugs not on the list of Essential Drugs List, will buy. In response, the city health, the health insurance sector has taken measures to moderate expansion of the range of community hospitals with medicines. Another medical institutions with no treatment required Medicare drug allows the insured privately purchased, to increase their personal economic burden. The health insurance sector of the city, this practice is absolutely not allowed.

In addition, for the insured to see a doctor for medical equipment reflected in the outstanding problems, the health insurance sector in the city said, related to the admissibility of the complaint and disposal work will continue to improve, and earnestly safeguard the insured medical needs; increase the designated hospitals and practicing physicians violations of Medicare health supervision and law enforcement efforts, including monitoring the online behavior of medical services, to carry out the Medicare health joint special inspection; strengthen the common problems of policy research, and fully mobilize the enthusiasm of the medical institutions and their staff, and make joint efforts to ease the insured to see a doctor for medical treatment in the prominent issues.

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