The importance of after-sales service

For most of country hospitals, there are several emphasis when they purchase large medical equipments, such as digital x ray machine, mobile x ray machine,mobile c arm x ray machine. First, pay attention to system full function. It is also that one equipment can meet every department diversity demand; Second, high equipment stability and ensure long time of continuous operation: Third, input and output maximization by the least cost to get more features and value; Fourth, Guarantee service. Basic hospitals are lack of professional and technical person and so require manufacturers to provide better service on the basic of simple and convenient equipments.

      Obviously, country hospitals all increase medical equipment purchasing from medical reform. But equipment research and development is not enough. It doesn’t have after-service and training and this is main reason that country hospitals can purchase it but they won’t use it.

      Recently, after-sales service problems of basic medical equipments have already been one of the most concern. Most of enterprises only sell equipments and don’t take charge training and maintenance.
Basic medical market not only require medical equipment enterprises to offer simple and convenient device but also there are someone to fix it when equipments are broken. So after-sales service is key factor. At present, some products can realize network synchronization and instruct maintenance but there are hardware problems and need relevant person to solve it in time.

      According to experts, after-sales service importance will exceed sale when you get certain market share. Therefore your sales is accumulated and have to protect your customers by after-service and maintain customers.